Dear MedEquip customer,
On Monday, June 14th, Philips Respironics, the manufacturer of your CPAP or BiPAP unit, announced a recall on certain CPAP and BiLevel PAP units due to two issues related to the polyester-based polyurethane (PE-PUR) sound abatement foam used in these devices:
- PE-PUR foam may degrade into particles which may enter the device’s air pathway and be ingested or inhaled by the user, and
- the PE-PUR foam may off-gas certain chemicals. The foam degradation may be worsened by use of unapproved cleaning methods, such as ozone (see FDA safety communication on use of ozone cleaners), and off-gassing may occur during initial operation and may possibly continue throughout the device’s useful life. A complete list of impacted products is available on philips.com/src-update
As part of this recall, Philips Respironics has contracted with a 3rd party organization to manage the repair/replacement of your device. They have setup a toll free number, 877-907-7508 to handle your request. You can also get support at philips.com/SRC-update. If you need assistance with contacting Philips Respironics, please do not hesitate to call the MedEquip main number (270-780-2655) and someone will assist you.
Devices that are impacted include Dreamstation 1 CPAP and BiLevel units manufactured prior to April 26, 2021. The date of manufacture can be found on the underside of your unit. Dreamstation 2 devices are not impacted by this recall.
You may also receive notification from Philips Respironics about this recall. If you have further questions, please reach out to me at 270-780-2659.
Nick Nauman, Director of MedEquip