Help
How can we help you today?
How do I view my account information and manage my account online?
In order to view your account information and make payments online, you must enroll by entering the last four digits of your social security number, your account number, e-mail address and a password on the enrollment page. This information will ensure that only you can securely access your account information. Once enrolled, you will receive an e-mail notification whenever there is a change to your account.
What is a Guarantor?
The Guarantor is the person responsible for payment of the account.
Can another family member access my online account?
A family member can only access your account if you provide that person with your username and password. If two family members are responsible for payment of accounts, then each person will have a different account and be required to enroll separately.
Can I still receive my paper statements if I enroll for online account management?
Yes. During the enrollment process, you will be asked if you would like to receive your statements online only or continue receiving your statements through the mail. At any time, you may go to your patient profile in the ‘My Account’ section to change your preference.
Why is my e-mail address needed?
We collect your e-mail address so we can notify you when there is activity in your account, such as a balance now due from you or if one of your accounts has become past due.
Can I contact the Patient Accounting office through e-mail?
Yes, you may e-mail our office at CustomerService@CFRbilling.com 24 hours a day, seven days a week with questions. Please be patient for your response. We will personally reply to your message during normal business office hours.
Besides viewing my account and paying my bill online, what other resources are available from the site?
In addition to managing and paying your account online, CFR has included many helpful resources online to help you understand and manage the healthcare billing process. With the online account manager you can:
- Get tips on organizing bills
- Study and use our Guide To Appealing Insurance Denials
- Find Helpful Hints on Shopping for Health Insurance
- Quickly access Important Phone Numbers
- Reference our Glossary of Billing Terms
- Use our Medical Bill Organizer to manage all your healthcare billing
Do I need to enroll in order to use these other resources?
No, you only need to enroll if you would like access to ‘My Account’ information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.
Will I be able to combine several open accounts for my different visits and pay them at the same time?
Yes, as long as the accounts are open, you will be able to view the billing information for each visit and pay with one click.
Will I be able to view and pay my physician bills from the site?
Yes, for physicians billing by CFR.
Do I need to establish an electronic payment method to be eligible for the online account manager?
No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.
What specific type of electronic payment method can I use?
You can make payment electronically via credit card, debit card or electronic check.
Can I print a payment stub and send it in with my payment instead of paying electronically?
Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check. Just click the ‘Print Payment Stub’ option on the ‘Make Payment’ page. You can make payment electronically via credit card, debit card or electronic check.
